{"Introduction":"The San Diego County Sheriff's Office (SDSO) requires a Jail Reentry Case Management Application\ndeployed in the Government Cloud (GovCloud) environment to replace its outdated system. The\napplication will streamline case management operations, improve Incarcerated Person (IP) rehabilitation\ntracking, and ensure compliance with federal and state regulations such as CJIS, HIPAA, and FedRAMP.","Scope of Work":"Deliver a full CMS solution with reentry tracking, alerts, referrals, program tracking, dashboards, integrations, and training/support.\nProvide a cloud-native application accessible across multiple facilities.\nEnable counselors to track cases, programs, classes, and referrals.\nInclude support for in-custody and post-release services.\nTrack volunteer and contractor participation, clearances, and facility access.\nOffer features to flag special populations and adapt to shifting client demographics.\nAllow for custom reports, dashboards, and data export/import.\nEnsure seamless communication with external community programs.\nDeliver secure, scalable, user-friendly technology that integrates with SDSO systems.\nThe system must track:\nAttendance\nProgram/class completion\nCourt requirements\nClient needs\nResource utilization","Minimum Qualifications":"Experience in CMS for corrections, compliance with CJIS/HIPAA, cloud-native systems, migration, and full implementation support","User Base":"The existing case management system, has 100 users, manages up to 3000 cases at a time, and has nearly 1600 IP's enrolled in classes and program","Go-Live/Launch Timeline":"Due to changes in funding parameters we are now able to push the go-live date out to Dec 1, 2025","Hosting":"The product shall utilize Amazon AWS Government Cloud services or Microsoft Azure Government services to ensure government security and compliance requirements are met. Hosted on a cloud infrastructure designated for government within the Continental United States","Legacy System":"Current system is built on Microsoft Dynamics 2016. The system was designed over 10 years ago and SDSO personnel provide all needed services at this time.","Data Migration":"Yes","Interfaces":"Must integrate with JIMS, Tech Care (EHR), CalSAWS, MEDS, and Medi-Cal eligibility systems.","Reporting & Analytics":"Contractor shall provide desired capabilities to develop Business Intelligence Dashboards and reporting\nanalytics tools ","Maintenance Support":"Contractor shall provide continuous twenty-four (24) hours a-day, seven (7) days a week services,\nincluding any holiday, with an employee available for questions and technical support. In addition, the\ncontractor shall have sufficient staffing to provide maintenance services and to maintain contact with the\nSheriff's designated staff. Any on-site support required of Contractor shall be initiated within 24 hours of\nthe request.","Submission Method":"Via BuyNet (preferred); backup CD/DVD or print if BuyNet submission fails","Initial Contract Term":"The contract term is anticipated to be an initial (base) period of one (1) year with four (4) one-year options.","Estimated Budget by State":"NA","Offshore resources":"No","Pricing":"Offeror to complete and submit Exhibit C – Pricing Schedule for the length of the contract.","M/WBE and SDVOSB":"Offeror must meet or exceed a 3% DVB Subcontractor Participation goal or show a good faith effort to do so.","Folder":"CA - County of San Diego - SDSO - Jail Reentry Case Management Application"}
Assumptions
- 1. The Cardinality SaaS license is provided for up to 100 named users. There is no charge for citizen users.
- 2. The solution will be hosted on AWS GovCloud for the production instance
- 3. AWS Hosting includes one production and four non-production instances - Development, SIT, UAT and staging
- 4. As part of the annual SaaS license, two yearly upgrades and hot fixes will be provided
- 5. Yearly upgrades include new features, security, and improved use of AWS cloud capabilities. Hot fixes include security patches, API, and documentation updates. The fixes will be tested and applied in production based on agency review and approval.
- 6. Cardinality will leverage the eSignature licenses of the Agency
- 7. Mobile app development is part of scope of work
- 8. SaaS license cost includes Level-3 support
- 9. L1 support will be provided by the Agency. L2 support and L3 support would be provided by Cardinality
- 10. The DDI period will be from August 1, 2025 to December 1, 2025. This will be followed by the M&O period.