{"Introduction":"The U.S. Department of Energy (DOE), Office of Headquarters Procurement Services, is issuing a Request for Information (RFI) for the Office of Inspector General (OIG). The RFI aims to support market research, helping the government identify solutions and refine requirements. This is not a solicitation. Information obtained from this RFI will inform the DOE’s acquisition strategy and any future competitive procurements.","Background":"The DOE Office of Inspector General aims to ensure integrity, efficiency, and accountability in DOE programs by detecting fraud, waste, and abuse.\n\nIts Office of Investigations uses a case management system called iPRISM to handle investigations and hotline complaints. This system supports case tracking, evidence storage, reporting, and collaboration, and is FedRAMP-authorized at a moderate level.\n\nAlthough the system currently meets all requirements and is used nationwide, the organization is exploring alternative options as the existing contract approaches its end to ensure cost-effectiveness and operational efficiency.","Objectives":"DOE Office of Inspector General requires a cloud-based, COTS solution for managing investigations and hotline operations\nSolution must include software licenses, hosting, and ongoing support services\nMust be FedRAMP-certified\nImplementation includes configuration and rollout for 150+ users\nMay involve migration of data from iPRISM\nApplicable NAICS Code: 511210","Legacy":" iPRISM (Investigations Paperless Records and Information Systems Manager)","Relevant Capability":"Please provide information outlining at least one relevant government or commercial contract in which your organization served as a prime contractor or subcontractor for projects similar to the services sought under this notice.","User Base":" The solution must be scalable from 1 user to 300 concurrent users. (Initial licensing is anticipated to be approximately 150 users.)","Hosting":"The Government intends to obtain a FedRAMP cloud-based solution for managing its investigations, inclusive of all necessary licenses as well as support for initial configuration.","Support":"The vendor must officially confirm that the product will not be discontinued (end of life) for at least the next 5 years.\nDuring those 5 years, the vendor must continue to provide full support (updates, bug fixes, security patches, and technical help).","Modules":"1. CASE MANAGEMENT\n2. HOTLINE MANAGEMENT \n3. DASHBOARD AND REPORTING \n4. TIME RECORDING \n5. EVIDENCE MANAGEMENT \n6. RECORDS RETENTION\n7. CENTRALIZED ADMINISTRATION\n8. MISCELLANEOUS - 'Outreach Activities'\nProvides built-in generative artificial intelligence tools to produce investigative reports and other written products.","Data Migration":"The overnment is considering migrating the OIG’s current investigative data from its existing system to a new solution since there is a requirement to retain this data for at least 10 years.","Availability":"The solution must be available for use 24 hours per day, 7 days per week, without disruption except during system updates which must be scheduled at least 2 weeks in advance and must occur on Saturdays, Sundays, and/or United States federal holidays, unless a newly identified security vulnerability is identified that requires immediate attention, in which case as much advance notice as possible must be provided. ","RFP Document Folder Link":"https://drive.google.com/drive/u/0/folders/1Eya_a-MzF1CE6xSCQGA6Dnz_fFRZFVkk"}
Assumptions
- Cardinality Solution will be hosted on AWS Gov Cloud for the production instance.
- AWS Hosting includes one production and four non-production instances - Development, Integration Testing, UAT and Staging
- The Cardinality SaaS license cost is provided for up to 150 internal users, upto 1000 external users and up to 500,000 citizen users.
- Cardinality SaaS license includes - Yearly 2 upgrades and monthly hot fixes
- Cardinality will leverage the DocuSign licenses of the Agency for e-signature
- The Operations & Maintenance Phase is assumed to start after DDI phase of 10 months followed by 1 months of Hypercare
- Cardinality will provide a mobile responsive application. Development of a mobile app is not part of scope of work
- Cardinality will provide Level-2 and Level-3 support during the M&O Phase. Level-1 (Help Desk) support will be provided by the Agency
- All resources will be based out of the United States