{"Introduction":"Pinellas County seeks a collaborative vendor to deliver an modern integration an data management platform solution with a modern, data-driven Human Services/Social Services Case Management system.","Scope of Work":"The Vendor will deliver both a modern Human Service/Social Service Case Management System and a Human Services-Focused Integration and Low Code Platform Solution, including integrations, cross-system automation, and integrated client and provider portals.","Minimum Qualifications":"Duration of the Agreement will be for a period of ten (10) years from the date of Agreement award and any extension thereof.","User Base":"200 external and 140 internal users","Methodology":"Agile","Go-Live/Launch Timeline":"NA","Hosting":" Hosting strategy, including tenancy model, any required cloud services, cloud infrastructure requirements, disaster recovery, business continuity, and scalability considerations\n","Legacy System":"NA","Data Migration":"migration of the data for the last 7 years of services for the Pinellas County. In particular, the main DB from existing CareScope system should be migrated. For the purposes of the estimate, the CareScope database is roughly 700 GB in total, containing 541 user tables and 150k client records. In particular, main DBs from CareScope should be migrated.","Reporting & analytics":"support both standard, predetermined analytics and reporting as well as ad hoc, user-driven reporting and analytics across data sources to promote effective outcomes, program performance management, and improve care coordination.\n","Maintenance Support":"Yes","Submission Method":"MUST BE SUBMITTED ELECTRONICALLY VIA OPENGOV TO : https://procurement.opengov.com/portal/pinellasfl","Proposal Page Limit":"No limit","Initial Contract Term":"Anticipated contract start date Estimated Fall 2024.The initial term of this Agreement is for ten (10) years from the Effective Date. At the end of the initial term of this contract, this Agreement may be extended for 3, additional 36 month terms, or such other renewal terms agreed to by the Parties.","Estimated Budget by State":"$5.7M, The County has budgeted appropriate funding to accomplish the overall vision of a Human Services Focused Case Management, Integration and Low Code Platform Solution, an EHR, and other potential project expenses that are anticipated working with successful vendors. The budget and budget narrative are a portion of the evaluation for each of the currently released Request for Proposals."}
Assumptions
- The solution will be hosted on AWS
- AWS Hosting includes one production, three non-production, and one disaster recovery instance
- The Cardinality SaaS license is provided for up to 340 users and upto 10000 named public users
- The Cardinality SaaS license includes Level 3 support only. The maintenance and operation cost mentioned above is for Level 2 technical support
- As part of the annual SaaS license, two yearly upgrades and hot fixes will be provided
- Yearly upgrades include new features, security, and improved use of AWS cloud capabilities. Hot fixes include security patches, API, and documentation updates.
The fixes will be tested and applied in production based on agency review and approval.
- Document scanning and OCR is not a part of this implementation