{"Background":"DHS is undertaking an initiative to modernize its child support case management system. The Support Tracking, Accounting, and Reporting System ($TARS) is the case management system for DCSS. The DCSS System Modernization Project (“Project”) involves replacing $TARS with a Hybrid Enhancement solution which involves using a Platform-based solution. DCSS is seeking to procure the services of a qualified supplier to provide Design, Development, and Implementation (DDI) services for the duration of the modernization effort. ","Scope of Work":"Responsibilities and deliverables include requirements analysis, design, system development and configuration, change control procedures / software configuration management and initial systems and integration testing and training. The DDI supplier will manage a pilot and statewide rollout(s) and support the State through the federal certification process. The DDI Supplier will also provide warranty services and maintenance and operations services and/or prepare to transition the system’s maintenance and operations to State staff or a third party designated by the State.","Minimum Qualifications":"The supplier must have experience developing and implementing a Child Support system that has received federal certification from the Office of Child Support Services (OCSS) within the last ten years as further defined in the mandatory requirements (Attachment D – Mandatory Response Worksheet).","User Base":"DCSS is a state-administered and operated child support program consisting of 55 local offices and approximately 1,300 users.","Go-Live/Launch Timeline":"Q3 2030","Hosting":"The supplier must host all data in a U.S.-based Tier 3 or greater secure data center, accessible by the agency over the Internet, with role-based access control capabilities and automatic system timeouts.\nThe supplier must install, configure, and maintain each environment throughout the duration of the System Modernization Project including but not limited to production, disaster recovery, quality assurance, user acceptance testing, system integration testing, performance testing, development, training, pre-production, conversion, and sandbox.\nThe hosting option will be defined by the supplier's solution. Where a hosted cloud environment is required, the State prefers to host in the State's cloud environment.","Legacy System":"The Support Tracking, Accounting, and Reporting System ($TARS) is the case management system for DCSS.","Data Migration":"Complete and accurate conversion of the legacy $TARS data and other supporting applications' data (including Resource Access Control Facility (RACF)) to the Modernized System. The data conversion scope includes successfully migrating, archiving, and cleansing data from the existing legacy systems and interface data","Integration":"Interfaces requirements include those covering the points of integration of modules within the enterprise ecosystem or with external state and federal partners to capture or validate data needed to facilitate child support processes and services.","Reporting & analytics":"Reporting requirements include those covering the process of systematically documenting and communicating relevant information. This includes recording observations, incidents, milestones, and any necessary data to ensure transparency, compliance, and informed decision-making within the child support program.","Maintenance Support":"The supplier must provide help desk support (Tiers 1, 2, and 3) to State staff throughout Implementation (beginning with the pilot) and the Warranty period. During the Warranty period, the supplier must transition help desk support (Tier 1) for State staff to the State. If the State decides to retain the supplier to provide Maintenance and Operations (M&O) services, the supplier must provide application support (Tiers 2 and 3) for State staff and constituents during Maintenance and Operations. The State will continue to provide support (Tier 1) to constituents throughout Implementation, Warranty, and Maintenance and Operations. ","Submission Method":"Online at Team Georgia Marketplace","Initial Contract Term":"The initial term of the contract(s) is for One (1) calendar year from the execution date of the contract. The State Entity shall have four (4), one (1) year option(s) to renew, which options shall be exercisable at the sole discretion of the State Entity","Estimated Budget by State":"N/A","Offshore resource":"All work must be performed within the United States. Off-site staff are required to travel to the project site if requested by DCSS for functions necessary to support the scope of work (e.g., risk review meetings, root cause analysis sessions, integration planning). The supplier must not employ any person employed by the State during the term of this contract to perform any work under this contract. \nThe supplier and their subcontractors must ensure that federal and State data is not used, maintained, transmitted, stored, accessed, or processed in geographic or virtual areas which are not subject to U.S. Law.","Sub-contract":"Supplier must disclose if the proposal includes the use of subcontractors, information about how the subcontractors were selected, and provide a written plan addressing roles and responsibilities, work to be performed, how the subcontractor will be monitored and method of communication between the supplier and any subcontractors.","Pricing":"DCSS shall retain twenty percent (20%) of the fixed-price cost for each identified deliverable that is the\nsubject of this contract as security for full performance under the terms of this contract and as amended.\nFifteen percent (15%) of the withheld retainage would be paid by DCSS upon federal certification and\napproved invoice. The remaining five percent (5%) will be paid by DCSS upon successful completion of the\nWarranty period and approved invoice\nThe payment schedule is based on the successful completion and acceptance of the defined project deliverables. No other payment schedule is contemplated.","MWBE/SDVOB":"N/A","Warranty":"The supplier must provide Warranty services (\"Warranty period\") for the Modernized System for 18 months after statewide rollout, but no less than 12 months after federal certification. The supplier must ensure that at the end of the Warranty period, the system should not have any defects.","Folder Link":"https://drive.google.com/drive/folders/1XsIwXQQ8dFfXYkNkc_elj7CO0tgoTCCH?usp=sharing"}
Assumptions
- Cardinality's EF-CC Solution will be hosted on AWS Gov Cloud for production instance.
- AWS Hosting includes one production and four non-production instances - Development, Integration Testing, UAT and Staging
- The EF-CC SaaS license cost is provided for up to 1300 internal users.
- Software license cost includes the following third party software license cost- Talend as ETL tool, N8N as Workflow Automation tool and Drools as Rules Engine.
- Cardinality will utilize the Agency’s existing Help Desk app and existing ticketing tool for L-1 support during pilot and roll-out phase
- Cardinality will utilize the Agency’s existing DocuSign licenses for e-signature
- Cardinality will provide L2 and L3 support during O&M Phase.
- Cardinality SaaS license includes - Yearly 2 upgrades, monthly hot fixes and level 3 support
- All resources will be based out of the US
- The pilot will be carried out 3 DCS offices with an average of 30 users per office.
- Dry run of 3 weeks