{"Current Overview":"New Hire and NMSN programs collect and process employment and health coverage information from employers, payroll processors, and Health Plan Administrators. New Hire data is submitted through the Employer Portal, validated, and transmitted to NJKiDS, the National Directory of New Hires, and other authorized agencies. NMSN notices are generated by NJKiDS, sent to employers, and responses are reviewed via mail or the portal.\n\nThrough outreach and compliance efforts, the State maintains strong employer partnerships, improving data quality and response rates. By consolidating employer services into a single contract, the State leverages NJKiDS automation to reduce processing time, improve data accuracy, minimize manual entry, and enhance employer compliance.\n\nThe fixed-price contract covers daily record processing, outreach and compliance, operations and customer support, employer monitoring, and required daily/weekly data transfers to NJKiDS, NDNH, NJDOL, and FAMIS.","Purpose":"The State of New Jersey is seeking a contractor to design, develop, implement, host, and maintain a web-based Child Support Employer Services Portal that integrates with the existing NJKIDS child support system. The solution will support employer reporting, employment verification, income withholding, medical support notifications, and bonus/lump-sum payment inquiries, while ensuring the accuracy and integrity of employer data.\n\nThe contract will be awarded to the bidder whose quote is most advantageous to the State, considering price and other factors. This is a single-award, Small Business Subcontracting set-aside procurement, and all contracts will be governed by New Jersey Standard Terms and Conditions.","Nj Child Support Program Administrative Overview":"New Jersey’s Child Support Program is state-supervised and jointly administered by the State and counties. The Office of Child Support Services (OCSS) serves as the Title IV-D Agency, responsible for federal oversight, compliance, performance management, reporting, and system management. The program operates across multiple systems, involving County Welfare Agencies and local court divisions (Family, Probation, and Finance) across 21 counties and 15 court vicinages.\n\nThe reporting of New Hire information can be accomplished via electronic or manual submission of information. In 2024 the SDNH processed approximately 34,000 manually submitted records and 1.7 million electronic records.","Experience":"The Bidder should include information relating to its organization, personnel, and experience, including, but not limited to, references, together with contact names and telephone numbers, evidencing the Bidder’s qualifications, and capabilities to perform the services required by this Bid Solicitation. The Bidder should include the level of detail it determines necessary to assist the Evaluation Committee in its review of Bidder’s Quote.","User Base":null,"Go-Live/Launch Timeline":null,"Hosting":null,"Legacy System":null,"Data Migration":null,"Reporting & Compliance Requirements":null,"Maintenance Support":null,"Initial Contract Term":null,"Estimated Budget by State":"The estimated amount of the Contract, if stated, shall not be construed as either the maximum or minimum amount which the State shall be obliged to order.","Integrations":null,"Warranty":null,"Pricing":"Section A – Development, Implementation, and Transition\nPrice Line 1: One-time, all-inclusive firm fixed price for designing, developing, testing, implementing, and deploying the Child Support Employer Services Portal (CSESP) and the Analytics Reporting Dashboard.\nPrice Line 2: One-time, all-inclusive firm fixed price for developing and implementing the primary operations facility.\nPrice Line 3: One-time, all-inclusive firm fixed price for transitioning all existing contract operations and data to the new system.\n\nThis applies only once during the first contract year.\nIf transition work must be repeated due to contractor failure, it must be redone at no additional cost to the State.\nSection B – Ongoing Maintenance and Operations\nPrice Line 4: Annual all-inclusive firm fixed price (Years 1–4) for operating and maintaining CSESP functions, including New Hire, NMSN, VOE, IWO, Employer Maintenance, and the Reporting Dashboard.\nPrice Line 5: Annual all-inclusive firm fixed price (Years 1–4) for operating the operational center, as defined in the solicitation.\n\nSection C – Additional Services\nPrice Lines 6–10: Annual fixed price per occurrence for optional or additional services, priced separately for each year (Years 1–4).\n\nPricing Rules and Conditions\nAll prices must be entered in the designated (yellow) cells.\nAny price changes or corrections must be initialed; un-initialed changes will disqualify the bid.\nEstimated quantities provided by the State may change over the contract term.\nThere is no guaranteed minimum or maximum volume for any priced services.","Offshore resources":"All Contracts primarily for services shall be performed within the United States","Submission Method":null,"Sub-contract":null,"Training":null,"MWBE/SDVOB":"*The contract requires set-aside subcontracting for New Jersey Small Business Enterprises (NJSBE).\n*Bidders planning to subcontract must submit a Subcontractor Utilization Plan.\n*Bidders must make good faith efforts to identify, solicit, and hire eligible NJSBEs, including using the State’s SAVI database if needed.\n*Bidders must document outreach efforts, share project details with potential subcontractors, and attempt reasonable price negotiations.\n*Failure to meet set-aside requirements or provide documentation within 7 business days may disqualify the bidder from award.\n*Awarded bidders must cooperate with State compliance reviews, studies, or surveys related to subcontracting requirements.","Payment Schedule":null,"Travel Cost":null,"E-Signature":null,"Mobile Support":null,"Transition of Services":null,"Contract Kick-Off Meeting":null,"Transition Out Plan":null,"Escrow":null,"Additional Plans":"Communication Plan: In accordance with Section 4.4, the Bidder should present a draft plan with their Quote that must address how the quality of operations, service delivery, and communication will be ensured in an ongoing manner during operations. A final plan must be submitted within 30 days after Contract Award.\n\nDisaster Recovery, Contingency, and Backup Plan: With submission of their Quote the Bidder should include a draft Disaster Recovery, Contingency, and Backup Plan in accordance with Section 4.8.4. A final plan must be submitted no later than 90 days from Contract effective date to the SCM for approval.\n\nRecords Retention Plan: In Accordance to Section 4.8.5, the Contractor must maintain all processing activity records (both electronic and hard copy formats) for seven (7) years at a New Jersey location in full compliance with New Jersey State requirements N.J.A.C. 10:110-20.2 and federal requirements at 45 C.F.R. § 75.361. The Contractor’s document retention process must utilize electronic storage and retrieval technology. The Bidder should demonstrate this requirement by presenting a draft plan with submission of their Quote. A final submission shall be submitted to the SCM within 60 days of Contract Award.","Folder Link":null}
Assumptions
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