{"Introduction":"OED seeks to implement a modern labor exchange and case management Solution to replace legacy applications. The Solution(s) must be able to perform all aspects of labor exchange and case management including, but not limited to, eligibility determination, service tracking, case notes, follow-up, and reporting, in full compliance with federal and state rules, regulations, guidance, policies, and requirements","Scope of Work":"The Scope of Services related to the Solution include:\nProject Management and Implementation Planning \nSolution Design\nSoftware Components, Development, and Configuration\nHosting\nData Conversion and Migration\nIntegration and Interfaces\nTesting\nTraining\nOrganizational Change Management\nDeployment Planning and Execution\nClosure Services\nMaintenance, Support, and Service Levels\nDisaster Recovery","Experience":"Proposers must have a minimum of five (5) years’ experience successfully implementing and operating large scale solutions reasonably comparable in nature, capacity, complexity, scope, and size to the Solution, and services required to implement the Solution, as described within this RFP.\n\nIt’s preferred that each proposed Key Person have current professional credentials and certifications relevant to their respective subject matter expertise proposed, and are able to provide evidence of a minimum of five (5) years’ experience in their assigned field of expertise within the last eight (8) year period","User Base":"Unique Staff Active Profile - 3,457 (OED and non-OED)\nWorkforce Operations serves about 8,000 employers and 100,000 job seekers annually virtually and in-person through the 39 WorkSource Oregon (WSO) centers and over 500 staff across the state.","Go-Live/Launch Timeline":"The Agency desires to execute the Contract for the Solution early in the third quarter calendar year 2025. \nThere is not a specific implementation timeline but the implementation must be completed no later than 2027.","Hosting":"OED prefers a state-approved cloud service provider (Microsoft Azure, AWS, Google Cloud). For systems hosted outside of the State’s Data Center, proposals must align and comply with the State’s Cloud and Hosted Systems Policy. Proposers may propose hosting at the State’s Data Center, or “on-premises” solutions. The Proposer shall present its system hosting options, noting the preferred hosting option; if proposing more than one option, please note the costs of each option in the Price Proposal","Data Migration":"The extraction of data and documents from the Agency’s current systems and the loading into the new Solution are tasks that will require close collaboration between Agency and the Contractor.","Reporting & analytics":"Yes","Maintenance Support":"Proposers shall describe their approach, including support offered and durations, for the system stabilization and warranty periods. Contractor shall warrant the System for a minimum of ninety (90) Calendar Days following Final Acceptance of the final Rollout.","Initial Contract Term":"The duration of the initial term of the Contract is negotiable, but will likely include the period to implement the Solution and five years of support after the end of the stabilization or warranty period. The State Parties have the option to negotiate an unlimited number of Contract renewals of varied duration","Estimated Budget by State":"Implementation - $3 Mn, Hosting - $840k, Professional Services - $300k, S&S - $861k\nO&M - $1.75 Mn, Hosting - $480k","Integrations":"The new Solution(s) must support integration capabilities, connecting with internal systems and data sources such as OED’s unemployment insurance and Paid Leave Oregon system (Frances), labor market information system (www.qualityinfo.org), and existing agency data infrastructure. The Solution must also integrate with external partner systems to send and receive customer information, program information (e.g., eligibility, case notes, services), referrals, and other information.","Pricing":"Price Proposal, the Proposer shall provide detailed pricing information using RFP Attachment C, Price Proposal Worksheet and cover letter / executive summary.\nThe Price Proposal should include pricing for support for at least five (5) years after the end of the stabilization or warranty period","Offshore resources":"Affirmation that subcontractor teams are solely based in the continental United States and that work will not be performed outside of the continental United States."}
Assumptions
- Cardinality Solution will be hosted on Azure Government Cloud for production instance.
- Azure Hosting includes one production and five non-production instances - Development, Integration Testing, UAT, Staging and DR
- Cardinality SaaS license includes - Yearly 2 upgrades, monthly hot fixes and level 3 support
- All resources will be based out of US
- The Cardinality Saas license cost is provided for 400 users
- Cardinality will leverage the DocuSign licenses of the Agency for e-signature