T&T - AI-Enabled Citizen Service Management Platform (CSMP) - Oct 2025
Identity & commercials
source facts| Jurisdiction | Trinidad and Tobago |
| Jurisdiction type | international |
| Agency | Ministry of Public Administration and Artificial Intelligence (MPAAI) |
| System | AI-Enabled Citizen Service Management Platform (CSMP) |
| Domain | Human Services - Case & Financial Mgmt |
| Bid date | Oct 2025 |
| Basis | bid |
| Total contract value | $1,705,886 |
| DDI value | $524,670 |
| M&O value | $1,181,216 |
| DDI duration (months) | 12 |
| Total term (months) | Not available in source data |
| Total person-months | Not available in source data |
| Effort basis | bid |
| Users | 500 |
| Counties | Not available in source data |
| Prime | Cardinality |
| Subcontractors | Not available in source data |
| Hosting | Not available in source data |
Documents in the Drive folder
2 files · snapshot| File | Type | Modified |
|---|---|---|
| T&T-AI-Enabled Citizen Service Management Platform-Oct 2025 extractor source | pricing workbook | 2025-10-22 |
| T&T-AI-Enabled Citizen Service Management Platform-Pricing-Oct 2025 | pricing workbook | 2025-10-22 |
Staffing by role
0 rolesScope
modules, phases, deliverablesEvidence
where each figure came from| Source file | T&T-AI-Enabled Citizen Service Management Platform-Oct 2025 |
| Tab used | V1_Pricing Summary |
| Tabs in workbook | RFP Schedule, RFP Summary, QA-Informal, Scope of Work, Notes, Evaluation, V1_Pricing Summary, Software Pricing, V1_Implementation Plan |
| File modified | 2025-10-22T08:03:02.288Z |
| Documents snapshot | propshop-archive/drive snapshot 2026-09-03 |
| Field | Confidence |
|---|---|
| 0 | m |
| 1 | e |
| 2 | d |
| 3 | i |
| 4 | u |
| 5 | m |
rolestotal_person_monthshours_basis_per_monthmodulesdeliverablesphaseswarranty_value
This folder holds two workbooks: the dedicated '...-Pricing-Oct 2025' file (Gen-3 template, Proposal-Summary/Pricing Summary/Proposal Staffing tabs) is internally broken - virtually every formula cell evaluates to '#VALUE!' (including Total Contract Value, Services Total, and DDI/M&O role splits) and its Proposal Staffing table shows a '#REF!' error in the Duplicate column, so it was excluded as unusable per data-quality judgment even though its filename contains 'Pricing'. Fell back to the '...-Oct 2025' Info file's 'V1_Pricing Summary' tab, which has clean cached values and is also the more recently modified of the two. No role-level staffing could be recovered from either file for this reason.
RFP summary & assumptions
verbatim from the source{"Overview":"The Ministry of Public Administration and Artificial Intelligence (MPAAI) is seeking to engage a suitably qualified Proponent to provide AI-Enabled Citizen Service Management Platform (CSMP) in support of its national digital transformation and AI agenda.","Background":"Local government entities across Trinidad and Tobago serve as a primary point of contact for citizens; many interactions are currently managed via fragmented manual processes.","Objectives":"Address disorganized service channels, lack of case visibility, no shared history, and limited data for decision-making.","Experience":"Experience in similar sectors with comparable clients","Post deployment Support":"Provide post-deployment support for a period of 6 months to address bugs, performance issues, and ensure platform stability"}
- Cardinality Solution will be hosted on AWS Gov Cloud for the production instance.
- AWS Hosting includes one production and four non-production instances - Development, Integration Testing, UAT and Staging
- Data migration is not part of scope of work
- A maximum of 5 end points are assumed for integration with 23 ministries. Integration with any additional end points would be charged additionally.
- Cardinality SaaS license includes - Yearly 2 upgrades, monthly hot fixes and level 3 support
- All Cardinality resources would be based out of India. No onsite resources are planned during the DDI, Warranty and M&O Phase
- The Cardinality Saas license cost is provided for upto 500 internal users and upto 50,000 Citizen users.
- Cardinality will leverage the Adobe or DocuSign licenses of the Agency for e-signature
- The Operations & Maintenance Support phase is assumed to start after DDI phase of 6 months followed by 6 months of warranty period
- Cardinality will provide only Level-3 support during the M&O Phase.
- Cardinality will not provide Level-1 support and Level-2 support during the M&O Phase.
- Up to 300 person hours of Change Requests would be taken up during Year 1 or Year 2. Any additional effort above 300 hours would be charged additionally