{"Project Scope & Deliverables":"Vendor expected to propose a modular, scalable CCWIS-compliant case management system replacing IMPACT; must cover intake, investigations, case management, adoption, guardianship, eligibility, finance, provider management, person management, staff management, reporting, portals, and enhancements (mobile, offline, dashboards, alerts).","Client / End-User Profile":"IMPACT currently supports DFPS staff across SWI, CPI, CPS, APS; user statistics and case volumes are referenced in Exhibit C (not included in excerpt); large statewide workforce expected.","Go-Live / Launch Timeline":"Not addressed in RFP or addenda.","Geographic / Offshore Resource Restrictions":"Not addressed in RFP or addenda.","Hosting & Infrastructure Requirements":"Vendors must describe hardware/software requirements; cloud-based SaaS/PaaS preferred; must be secure, interoperable, and support bidirectional data sharing.","Data Migration":"Vendors must explain approach to migrate from SACWIS/IMPACT to CCWIS, including modular migration and synchronization across modules.","System Integrations":"Must integrate with child welfare contributing agencies, portals, and external systems; APIs and interoperability emphasized; specific systems not listed.","Ongoing Project Management Obligations":"Vendors must describe risk mitigation and project management approaches; no fixed reporting cadence specified.","Maintenance & Support (Post-Launch)":"Vendors must outline approach to maintenance and operations post-deployment and for system lifetime; no SLAs or response times specified.","Training Requirements":"Training documentation required for provider management and kinship care; portals for caregiver training; no frequency or format specified.","Proposal / Submission Requirements":"Responses must be emailed to HHSC contact; PDF format, searchable, 40-page limit (excluding Exhibit A responses); Times New Roman font, size 12.","Initial Contract Term":"Not addressed in RFP or addenda.","Disclosed Budget or Contract Value":"No budget or contract value disclosed.","Subcontracting & Teaming":"Not addressed in RFP or addenda.","Pricing Structure & Cost Proposal Format":"Vendors asked to describe license models, hardware/software requirements, migration, maintenance; no prescribed cost template or structure.","Diversity / Socioeconomic Preferences (MWBE / SDVOB / Small Business)":"Not addressed in RFP or addenda.","Warranty / Stabilization Period":"Not addressed in RFP or addenda.","Payment Terms":"Not addressed in RFP or addenda.","Retainage / Withholding":"Not addressed in RFP or addenda.","Billing & Invoicing Requirements":"Not addressed in RFP or addenda.","Disaster Recovery & Business Continuity":"Vendors expected to propose secure, interoperable systems; DR not explicitly mentioned.","Security Requirements":"Vendors must comply with State of Texas security standards and cybersecurity requirements; must confirm compliance in response.","Change Request / Scope Change Handling":"Not addressed in RFP or addenda.","Intellectual Property Ownership":"Not addressed in RFP or addenda.","Indemnification, Liability & Commercial Risk":"Standard disclaimers: RFI does not obligate DFPS/HHSC; no liability for vendor costs; acceptance of terms required. No indemnification/liability caps specified.","Regulatory & Statutory Compliance":"Must comply with CCWIS federal requirements, State of Texas legislative mandates, DFPS policy, and Texas cybersecurity standards."}
Assumptions
- Cardinality Solution will be hosted on Azure Gov Cloud for the production instance.
- AWS Hosting includes one production and five non-production instances - Development, Integration Testing, UAT, Staging and DR
- Cardinality SaaS license includes - Yearly 2 upgrades, monthly hot fixes and level 3 support
- All resources would be based out of the US
- The Cardinality Saas license cost is provided for up to upto 800 internal users.
- Cardinality will leverage the Adobe or DocuSign licenses of the Agency for e-signature
- The Operations & Maintenance Support phase is assumed to start after DDI phase of 24 months followed by 12 months of warranty period
- Cardinality will provide a mobile responsive application. Development of a mobile app is not part of scope of work
- Cardinality will provide Level-2 and Level-3 support during the M&O Phase
- The Agency will provide HelpDesk support during M&O Phase