{"Project Scope & Deliverables":"Modern, secure, cloud-based Human Services Case Management and Financial System covering case management, CSA workflows, personnel cost tracking, financial workflows, vendor portal, reporting/analytics, document management, workflow configuration, real-time collaboration, and integrations.","Background":"DHS manages multiple programs supporting children, adults, families, and caregivers; needs a secure, flexible, scalable cloud-based solution.","Experience and References":"Provide 3-10 similar project examples completed within the past 5 years; government and non-profit projects preferred.","Client / End-User Profile":"Primary users are DHS caseworkers, supervisors, fiscal staff, program managers, leadership, system administrators, vendors/providers. 2005 active vendors, and 350 active users - Q&A.","Go-Live/Launch Timeline":"No fixed calendar go-live date; implementation timeline proposed by Offeror; minimum 60-consecutive-day, 24-hour acceptance period after go-live.","Geographic / Offshore Resource Restrictions":"Hosted application must reside within the contiguous United States.","Hosting & Infrastructure Requirements":"Cloud-hosted, browser-based SaaS required, hosted within the contiguous United States; must support Edge/Chrome/Firefox/Safari, HTML5+, desktop/laptop/mobile.","Legacy System":"Salesforce-based application (LNB's Kinship system).","Data Migration":"Fully vendor-responsible; no record count or data-size baseline supplied.","System Integrations":"Laserfiche, PeopleSoft, AFMS, LEDRS, Treasurer/Finance systems, Microsoft 365, Entra ID, APIs, third-party connectors.","Maintenance & Support (Post-Launch)":"Live English-speaking support 8am-5pm Eastern M-F plus 24/7 emergency support; 1hr acknowledgement, 4hr resolution for emergencies.","Training Requirements":"Separate end-user, admin, and support-personnel training; completed at least 20 days before go-live.","Proposal / Submission Requirements":"Electronic submission via Office of the Purchasing Agent's bid portal.","Initial Contract Term":"Support/maintenance begins upon System Acceptance for an initial five-year period, with one additional five-year renewal option at City's discretion.","Ongoing Project Management Obligations":"Dedicated PM, bi-weekly status reports, WBS variance tracking; key-personnel replacement requires 15 days' notice.","Disclosed Budget or Contract Value":"No budget range, not-to-exceed amount, or total contract value disclosed in the RFP.","Subcontracting & Teaming":"Permitted only with prior written City consent."}
Assumptions
- Cardinality Solution will be hosted on AWS Gov Cloud for the production instance.
- AWS Hosting includes one production and six non-production instances - Development, Integration Testing, UAT and Staging
- Cardinality SaaS license includes - Yearly 2 upgrades, monthly hot fixes and level 3 support
- All resources would be based out of the United States
- The Cardinality Saas license cost is provided for up to 1000 internal users, 200,000 external users and 1.8 Mn Citizen users
- Cardinality will leverage the Adobe or DocuSign licenses of the Agency for e-signature
- The Operations & Maintenance Support phase is assumed to start after DDI phase of 12 months and warranty period of 12 months
- Cardinality will provide a mobile responsive application. Development of a mobile app is not part of scope of work
- Cardinality will provide Level-2 and Level-3 support during the M&O Phase. Level-1 support will be provided by CEDP