VA - County of Arlington - DHS - Purchase of Service System - Feb 2026

{"Background/Purpose":"Arlington County DHS Child and Family Services Division (CFSD) provides early care and education services, supporting ~700 clients/year and ~300 vendors including foster/adoptive parents.","Scope of Work":"Cloud-based, configurable COTS software for Client & Case Management, Vendor & Contract Management, and Budget & Financial Management; vendors may bid on one, multiple, or all three systems.","Qualifications":"Summarize firm qualifications/experience; list three organizations with similar scope completed within last 5 years.","Submission Method":"Only electronic submission via Prism+ is allowed.","User Base":"System must support a minimum of 500 concurrent users at specified performance levels.","Hosting":"Must be cloud-based, preferably Cloud-native SaaS.","Legacy System Details":"Client and Service Event System (CASE) and Purchase of Service System (POS).","Data Migration":"A one-time data migration must be carried out before go-live.","Integrations":"Uniform UI/role-based access; integrate with County Active Directory SSO, MS Outlook/Exchange, OnBase, e-signature, County GIS, PaymentUS (Package C only).","Offshore Resources":"Contractor must perform all work in the continental United States.","Maintenance & Support":"Minimum uptime 99.9%; must respond within 500ms at peak (10am-3pm EST, 500 concurrent users); scalable without architecture changes.","Training":"County-approved training plan including train-the-trainer, initial/follow-up/update training before go-live.","Subcontractors":"If permitted, subcontractor security/DR policies must be provided to the Contractor."}