{"Introduction":"The Agency of Digital Services on behalf of the Vermont Department of Labor Workforce Development Division is seeking to establish contracts with one or more companies that can provide Vermont Department of Labor Workforce Development Division Customer Relationship and Information Management System. ","Scope of Work":"The scope of the work is focused on implementing a Customer Relationship and Information Management System (CRM) to support Vermont's Workforce Development Division. \nThe contractor will be required to perform the following tasks:\nProject Management and Operations:\nData Migration:\nSystem Configuration and Customization:\nTraining and Knowledge Transfer:\nSupport and Maintenance:\nCompliance and Reporting:","Experience":"At least three companies with whom you have transacted similar business in the last 12 months.","User Base":"The State anticipates the best time for go-live would be towards end of the given program year (June 30th yearly).","Go-Live/Launch Timeline":"The following numbers are the approximate needs by category of active users:\n * Staff Users (SOV & Partner): 190\n * SOV System Admin Users: 3-5\n * Clients (employers, Job Seekers, & Training Providers): 5,550 - 7,000\n\nPlease note that within the Staff Users we have approximately 9 different user roles","Hosting":"All technology platforms and environments for the application solution (Development, Staging, Productions, DR, etc.) \nAny technical solution must be hosted in a data center.\nAny hosting provider must provide for back-up and disaster recovery models and plans as needed for the solution. ","Data Migration":"Conversion of our existing user accounts and data from the current system into the new CRM system. The new CRM vendor must work with our current vendor to convert the data. \nThere may be some data transformation needed where a data point was changed, and the existing accounts have no data or different data. ","Reporting & analytics":"Solutions must adhere to applicable state and federally funded program data collection and reporting requirements \nAnalytics Data Warehouse would support the analytics capabilities of the system","Maintenance Support":"The Contractor will provide technical support to the State of Vermont via email, phone, or chat, according to the support plan chosen by the State of Vermont.\n• Regular Support: Monday to Friday, 8:00 AM to 6:00 PM (local time)\n• Emergency Support: 24/7 availability for critical issues","Initial Contract Term":"Any Contract(s) arising from this RFP will be for a period of implementation and up to 5 YEARS of maintenance and operations. The State anticipates the start date for such contract(s) will be August 1, 2025. ","Estimated Budget by State":"N/A","Integrations":"Needed integrations are listed between FR 0237-FR 0272","Pricing":"Bidders must price the terms of this solicitation at their best pricing. Any and all costs that Bidder wishes the State to consider must be submitted for consideration. If applicable, all equipment pricing is to include F.O.B. delivery to the ordering facility. No request for extra delivery cost will be honored. All equipment shall be delivered assembled, serviced, and ready for immediate use, unless otherwise requested by the State. \n3.1.1.Prices and/or rates shall remain firm for the initial term of the contract. The pricing policy submitted by Bidder must (i) be clearly structured, accountable, and auditable and (ii) cover the full spectrum of materials and/or services required. \nPricing: must include licensing, maintenance, and warranty ","Offshore resources":"This is generally allowable under SOV rules"}
Assumptions
- Cardinality Solution will be hosted on Azure Government Cloud for production instance.
- Azure Hosting includes one production and five non-production instances - Development, Integration Testing, UAT, Staging and DR
- Cardinality SaaS license includes - Yearly 2 upgrades, monthly hot fixes and level 3 support
- All resources will be based out of US
- The Cardinality Saas license cost is provided for 400 users
- Cardinality will leverage the DocuSign licenses of the Agency for e-signature