{"Scope and Background":"Through this Request for Proposal (RFP) the Agency of Digital Services in partnership with the Agency of Human Services, Department of Disabilities, Aging and Independent Living, and Vermont Department of Health (hereinafter the “State”) is seeking to establish contracts with one or more companies that can provide a Direct Care Worker (DCW) Registry website.","Experience":"Provide the names, addresses, and phone numbers of at least three companies with whom you have transacted similar business in the last 12 months. You must include contact names who can talk knowledgeably about performance. Do not list a State of Vermont agency or employee as a reference.","User Base":"As this is a brand new system, the State does not have estimates at this time","Go-Live/Launch Timeline":"Up to 2 years implementation","Hosting":"Any technical solution must be hosted in a data center.","Legacy System":"NA","Data Migration":"No data that needs migrating","Reporting & Compliance Requirements":"The Contractor must deliver the necessary information and content to the State that makes it possible to develop a Certification Management Plan (CMP), describing the process the Contractor will use to support CMS certification of a multi-Contractor, integrated, enterprise-wide, solution. The Contractor must remain current with changes made to the certification requirements, as provided by the State CMS Certification Lead. \n\nThe Contractor must support Federal certification efforts from contract execution through CMS certification approval","Maintenance Support":"Service and Support Hours.\n• Regular Support: Monday to Friday, 8:00 AM to 6:00 PM (local time).\n• Emergency Support: 24/7 availability for critical issues\n\n*Develop, maintain, and keep current a State-approved Help Desk Plan.\n*Operate a State-approved help desk support function.\n*Provide a web portal for users to submit support requests during State business hours (7:00 a.m. – 7:00 p.m. ET).\n*Provide phone-based support for users during the same State business hours (7:00 a.m. – 7:00 p.m. ET).\n*Offer technical assistance to help users:\n Research and resolve issues,\n Review and validate production outputs, and\n Understand report formats and system outputs.\n\nContractor shall provide 24/7 online and business day telephone support for workers to use the registry. This support will include help in navigating the website, establishing an account, and completing an application","Initial Contract Term":"Any Contract(s) arising from this RFP will be for a period of 7 years (up to 2 years implementation, plus 5 years for annual operating maintenance and services). The State anticipates the start date for such contract(s) will be February 1, 2026.","Estimated Budget by State":"NA","Integrations":"Integration with external verification systems\nIntergration with the State's universal log in system, Okta if we decide to require user verification for logging in.","Warranty":"Contractor to provide Post Implementation Support and Warranty. Contractor shall be responsible for fixing all Defects found during the Warranty Period. All Defects found within the Warranty Period shall be corrected by Contractor at no additional cost to the State.","Pricing":"Bidders shall submit their pricing information in the Bidders Response form Part 8 Pricing","Offshore resources":"The Contractor's staffing solution may include staff located both within the United States as well as outside the United States. The Contractor must ensure State of Vermont (SOV) data is not stored, transmitted to, or accessed from outside the United States except as authorized in writing by SOV.","Submission Method":"All bids under this RFP must be submitted electronically","Sub-contract":"NA","Training":"The State does not have existing training modules covering basic care skills. The State will work with the selected vendor will to develop training modules.","MWBE/SDVOB":"Take affirmative steps to include minority-, women-owned, and labor surplus area businesses whenever possible.\nAdd qualified small, minority, and women-owned firms to solicitation lists and actively solicit them.\nBreak work into smaller tasks and set delivery schedules to encourage participation.\nUse support from SBA and MBDA.\nRequire subcontractors to follow the same affirmative action steps.","Payment Terms":"Payment terms are Net 30 days from the date the State receives an error-free invoice with all necessary and complete supporting documentation.","Travel Cost":"NA","E-Signature":"NA","Mobile Support":"An intuitive “mobile” application that can be used on a portable device, without internet connectivity, by VDOE staff to collect information related to an on-site inspection;","SLA":"* 24/7 Severity Levels 1 and 2 coverage includes weekends and holidays.\n** Severity Levels 3 and 4 target response times include local business hours 8 am to 5 pm (EST) only and exclude weekends and holidays.\n• Escalation of Severity.\nUptime: The System/Service will be available 24 hours a day, seven days and week, 365 days a year and the Contractor guarantees at least 99.9% Uptime in any given month, excluding Excused Downtime. If the availability falls below 99.9%, the State of Vermont is entitled to a service credit as described in the Service Credits section of this SLA.","Retainage":"In the discretion of the State, the State will withhold a 10% retainage for each requirements Milestone cost. The retainage amounts will be available for release upon satisfactory completion and State acceptance in accordance with the terms and conditions of this Contract.","Folder Link":"https://docs.google.com/spreadsheets/d/1cjFaeEjXKx5D8P7yUx3Mb01Wigu3XIHAOAytjSFbwT8/edit?usp=drive_link"}
Assumptions
- Cardinality Solution will be hosted on AWS GovCloud for the production instance.
- Hosting includes one production and four non-production instances - Development, Integration Testing, UAT and Staging
- Cardinality SaaS license includes - Yearly 2 upgrades, monthly hot fixes and level 3 support
- The Cardinality SaaS license cost is provided for up to 100 internal users, up to 1,000 external users and up to 10,000 Citizen users
- Cardinality will leverage the Adobe or DocuSign licenses of the Agency for e-signature
- The Operations & Maintenance Support phase is assumed to start after DDI phase of 12 months followed by 3 months of Warranty
- Cardinality will provide Level-1, Level-2 and Level-3 support during the M&O Phase. Help Desk infrastructure will be provided by the Agency