{"Purpose":"This RFI is issued by the Office of the Secretary of State to gather information and cost estimates for a state professional licensing system that supports license issuance, renewals, and enforcement to protect public safety. The State is open to flexible and innovative solutions, including separate but fully integrated systems for licensing and enforcement case management. Responses will be used for market research and planning purposes only, and the State will not be responsible for any vendor costs incurred in responding.","Background":"The Office of Professional Regulation (OPR), part of the Office of the Secretary of State, oversees more than 180 license types across 53 professional programs. OPR is seeking information from qualified vendors that can provide IT services and project management for a professional licensing system and an enforcement case management system.","RFI Description":"The State is looking for qualified vendors that can deliver one system or integrated systems and handle development, project management, and ongoing operations and maintenance. Vendors should also be able to support future system enhancements. While the State prefers to work with a single vendor, it may choose multiple vendors if that offers better value.\n\n• Provide prospective respondents with information regarding business needs.\n• Solicit respondent information to assist the State in determining if identified requirements can be met in a cost-effective manner.\n• Solicit respondent information to assist the State in determining if identified requirements can be met by available Software as a Solution (SaaS) platform or a Commercial-off-the-Shelf (COTS) solution(s) hosted in the vendor cloud.","Legacy":"We are currently in a custom build that is built on the Pega Platform. All of our professions and profession types are within that system.","User Base":"55 + our system is also used by external board members and staff at other divisions of the secretary of state\nLicensing = ; Administration = ; Enforcement =; Docket Clerk = ; Business Office =; 133 Board Members & approx 75 other users\nCurrently more than 50 profession and over 500 profession types and growing","Data Migration":"bmp, doc, docx, gif, jpeg, jpg, pdf, rtf, tif, tiff, txt, xls, xlsx, odt, mp3, mp4, msg, wma","RFP Document Folder Link":null}
Assumptions
- Cardinality Solution will be hosted on AWS GovCloud for the production instance.
- Hosting includes one production and four non-production instances - Development, Integration Testing, UAT and Staging
- Cardinality SaaS license includes - Yearly 2 upgrades, monthly hot fixes and level 3 support
- All resources would be based out of the US
- The Cardinality SaaS license cost is provided for up to 133 internal users and up to 75 external users
- Cardinality will leverage the Adobe or DocuSign licenses of the Agency for e-signature
- The Operations & Maintenance Support phase is assumed to start after DDI phase of 18 months
- Cardinality will provide Level-2 during the M&O Phase. Level-1 support is not part of the scope of work.